Yes, it is possible to cancel booked train tickets and receive a refund.
There is a standard administration charge for of £10 for each ticket that you wish to cancel.
Refunds are calculated by the ticket issuer on a sliding scale that differs for domestic train tickets and international train tickets based on how much time there is before your date, and time, of departure; the earlier the cancellation is made, the higher the refund generally is. If you are taking an international journey the cancellation policies of each country en route may differ but, as a rule, work on the same sliding scale principal.
If physical tickets have been issued for your journey, such as will be the case for international train tickets, then we must have these in our possession in order to issue a refund. If the tickets are already in your possession when you decide to cancel them, you must return them to our Moscow office at your own cost. Because we need the tickets in our possession in order to cancel them, the date that we receive your tickets is the date that we will use to calculate your total refund; not the date that you request your cancellation.
If you have made a booking by requesting E-Tickets and you have yet to collect your tickets at the booking office, or you have made your booking by requesting E-Registration, then we are able to cancel the tickets on receipt of your written request (by email, fax or letter); provided it is received during the working hours of our Moscow office. Any cancellation requests received outside of these times (including public/national holidays) will be acted upon as if they had been sent on the next working day; not the date that your request was sent.
- Any postage costs incurred by yourself in receiving the tickets are non-refundable.
- Where cancellation requests are received within eight hours of the time of departure, we cannot guarantee that any refund will be offered by the ticket issuer.