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Contacting Real Russia

To contact us by phone please call +44 (0) 207 100 7370, our phone lines are open from 06.00 until 19.00 GMT Monday to Friday and 09.00 to 17.00 GMT Saturday.

If you would like to talk online to one of our dedicated experts, please click the icon below to access our Livechat.

You can send us an email and make sure it gets to the right team or department by using our fast contact form which can be found here.

You can find answers to many questions in our “Ask Olga” knowledge base, as well be able to contact our team by email and chat, at our my.realrussia.co.uk website.

If you would like to contact our customer services team please click here.

Quick reference email address
travel@realrussia.co.uk For travel related enquires such as train / plane tickets, hotels, transfers, apartments etc.
visas@realrussia.co.uk  For visa, visa support or visa registration related enquires.
info@realrussia.co.uk  General enquires.
UK Office Contact Details
  • Real Russia Limited
  • 5, The Ivories
  • Northampton Street
  • Islington
  • London
  • N1 2HY
Phone Number

+44 (0) 207 100 7370

Fax +44 (0) 207 504 3712
Moscow Office Contact Details
Address Map Tube to office Security Pass
  • Real Russia
  • 9 Bolshaya Maryinskaya Street
  • Office 313
  • Moscow
  • 129 085
General Enquiries +7 (495) 616 8086
UK direct dial +44 (0) 207 100 4988
Fax +7 (495) 602 4754
Volzhsky (Volgograd) Office Contact Details
  • Real Russia
  • Office 40-41
  • Pushkina 76
  • Volzhsky
  • Volgograd
  • Oblast
  • 404104
Phone Number +7 (844) 339 8083
Fax +7 (844) 339 6770
St. Petersburg — Contact Details for PRE-PAID and General Registration assistance
Address (visa registration)
  • Alliance Travel
  • 2nd Sovetskaya st.
  • 7 Office 408
Phone +7 (812) 579 9933

Collecting and delivering applications and visas

If you intend to deliver an application in person or collect your passport and visa we are open for collection and deliveries during the following times.

Application Collection and Delivery times
Weekdays 09.00 18.00
Saturday 09.00 12.00
Sunday  Closed
Bank / public holidays By arrangement
Good Friday 18th April 09.00 12.00
Saturday 19th April 09.00 12.00
Easter Monday 21st April 09.00 12.00

Fast contact form

Please use the following fast contact form to send an email to the appropriate person at Real Russia. Simply select your subject from the drop down box, enter your message and then click the "send fast contact" button.

Emergency Assistance

If you’re in need of assistance whilst travelling we offer a dedicated 24 hour telephone support service.

For all emergencies you can call us on +44 (0) 207 100 7370 where our operators are available to provide help 7 days a week, 365 days a year.

If you experience problems whilst away, our team can offer guidance and support. If for example you have mislaid your passport, you are experiencing difficulty boarding a train or any number of other travel issues, call our emergency helpline for immediate assistance.

Real Russia's Terms & Conditions

All products and services provided by Real Russia are subject to our terms and conditions, which should be read before making a purchase.

London 08:17
Moscow 11:17
Vladivostok 18:17