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Contacting Real Russia

Contact Real Russia

The easiest way to contact us is by using our Contact Us Form, where one of our specialists will respond and answer your query.

You can also contact us via phone on +44 (0)207 100 7370 or request a call back from one of our specialists (during opening hours only).

You can also chat online now to one of our specialists via Livechat

You can find answers to many questions in our “Ask Olga” knowledge base, as well be able to contact our team by email and chat, at our my.realrussia.co.uk website.

Opening hours - telephone, chat & email

Travel Enquiries: Visa Enquiries:
Monday to Friday 06:00 – 19:00 GMT Monday to Friday 09:00 – 18:00 GMT
Saturday 09:00 – 17:00 GMT Saturday 09:00 – 11:00 GMT

On Wednesday 16th to Friday 18th July our Travel Enquiries phone line will close an hour earlier than usual at 18.00 GMT for staff training. We apologise for any inconvenience this may cause.

Collecting and delivering applications and visas

If you intend to deliver an application in person or collect your passport and visa we are open for collection and deliveries during the following times.

Passport Collection and Delivery times
Weekdays 09.00 18.00
Saturday 09.00 12.00
Bank / public holidays By arrangement

London Office

Big Ben Address: Real Russia Limited, Unit 5, The Ivories, Northampton Street, Islington, London, N1 2HY
Map
Phone: +44 (0) 207 100 7370
Fax: +44 (0) 207 900 3633

Head Office

Loughborough Address: 4-5 Wards End, Loughborough Leicestershire, LE11 3HA
Map
Phone: +44 (0) 207 100 7370

Moscow Office

Kremlin Address: Real Russia, 9 Bolshaya Maryinskaya Street, Office 313, Moscow, 129 085
Map | Tube to office | Security Pass
General enquiries: +7 (499) 653 85 74
UK direct dial: +44 (0) 207 100 4988
Fax: +7 (495) 602 4754

Volzhsky (Volgograd) Office Contact Details

Address: Real Russia, Office 40-41, Pushkina 76, Volzhsky, Volgograd, Oblast, 404104
Map
Phone: +7 (844) 339 8083
Fax: +7 (844) 339 6770

St. Petersburg — Contact Details for PRE-PAID and General Registration assistance

Address: Alliance Travel, 2nd Sovetskaya st, 7 Office 408  (Visa Registration)
Map
Phone: +7 (812) 579 9933

Quick reference email address

travel@realrussia.co.uk For travel related enquires such as train / plane tickets, hotels, transfers, apartments etc.
visas@realrussia.co.uk For visa, visa support or visa registration related enquires.
info@realrussia.co.uk For general enquires.

Contact form

I need emergency assistance whilst I am travelling

If you’re in need of assistance whilst travelling we offer a dedicated 24 hour telephone support service.

For all emergencies you can call us on +44 (0) 207 100 7370 where our operators are available to provide help 7 days a week, 365 days a year.

If you experience problems whilst away, our team can offer guidance and support. If for example you have mislaid your passport, you are experiencing difficulty boarding a train or any number of other travel issues, call our emergency helpline for immediate assistance.

Real Russia's Terms & Conditions

All products and services provided by Real Russia are subject to our terms and conditions, which should be read before making a purchase.