Contacting Real Russia
To contact us by phone please call +44 (0) 207 100 7370, our phone lines are open from 06.00 until 19.00 GMT Monday to Friday and 10.00 to 18.00pm GMT Saturday.
If you would like to talk online to one of our dedicated experts, please click the icon below to access our Livechat.
You can send us an email and make sure it gets to the right team or department by using our fast contact form which can be found here.
You can find answers to many questions in our “Ask Olga” knowledge base, as well be able to contact our team by email and chat, at our my.realrussia.co.uk website.
If you would like to contact our customer services team please click here.
If you intend to deliver an application in person or collect your passport and visa we are open for collection and deliveries during the following times.
| Application Collection and Delivery times
| Bank / public holidays
|| By arrangement
Our London visa office will no longer open on Saturdays from November 2nd 2013 and will reopen on March 1st 2014 for visa applications and submissions.
Our telephone lines will still be open and our weekday opening times are not affected. For more information please contact our visa team.
Please use the following fast contact form to send an email to the appropriate person at Real Russia. Simply select your subject from the drop down box, enter your message and then click the "send fast contact" button.
If you’re in need of assistance whilst travelling we offer a dedicated 24 hour telephone support service.
For all emergencies you can call us on +44 (0) 207 100 7370 where our operators are available to provide help 7 days a week, 365 days a year.
If you experience problems whilst away, our team can offer guidance and support. If for example you have mislaid your passport, you are experiencing difficulty boarding a train or any number of other travel issues, call our emergency helpline for immediate assistance.
All products and services provided by Real Russia are subject to our terms and conditions, which should be read before making a purchase.